Contact
Our Purpose & Principles
Facility
Global Headquarters
Location
Astana (Nur-Sultan), Republic of Kazakhstan
Operational Focus
Commercial, legal, finance, partnerships, media
Operating Hours
Mon–Fri 09:00–18:00 (UTC+5)
Facility
Kazakhstan Terminal Operations
Location
Aktau / Pavlodar, Republic of Kazakhstan
Operational Focus
LNG, CNG, petroleum storage, cryogenic logistics, Tamdy field
Operating Hours
Mon–Sun 24/7 operations line
Facility
Rotterdam Terminal
Location
Europoort, Rotterdam, Netherlands
Operational Focus
Crude & product storage, pipeline, blending, bunkering, shipping
Operating Hours
Mon–Sun 24/7 operations line
Facility
Houston Terminal
Location
Houston Ship Channel, Texas, USA
Operational Focus
Residual fuel, crude, blending, bunkering, US logistics
Operating Hours
Mon–Sun 24/7 operations line
Facility
Fujairah Terminal
Location
Port of Fujairah, UAE
Operational Focus
Bunkering, crude & product storage, STS, Middle East logistics
Operating Hours
Mon–Sun 24/7 operations line
Corporate & Operational Contacts
General Enquiries: info@astana-transoil.kz
Commercial / Storage: commercial@astana-transoil.kz
Bunkering: bunkers@astana-transoil.kz
Maritime & Shipping: shipping@astana-transoil.kz
Careers: careers@astana-transoil.kz
Media & Press: media@astana-transoil.kz
For operational emergencies at any terminal, a 24/7 emergency response hotline number is provided to all contracted clients upon onboarding. This line connects directly to the senior duty manager at the relevant facility.
For operational emergencies at any terminal, a 24/7 emergency response hotline number is provided to all contracted clients upon onboarding. This line connects directly to the senior duty manager at the relevant facility.